Freshworks
Freshworks develops AI-enhanced business software, improving efficiency for global IT, customer support, sales, and marketing teams, serving over 67,000 customers including American Express and Bridgestone.
About the tool
Overview
Freshworks is a technology company that provides a suite of easy-to-use, AI-powered business software designed to enhance the efficiency of support and sales teams, while improving customer engagement. The company's solutions are tailored to various business needs, including customer service, IT service management, and sales automation. With products like Freshdesk for customer support and Freshsales as an AI-powered CRM, Freshworks focuses on delivering user-friendly tools powered by AI to boost productivity and streamline operations.
Key Features
- Freshdesk: A platform that offers comprehensive tools for customer support management.
- Freshservice: An intuitive IT service management solution designed for modern enterprises.
- Freshdesk Omni: An all-in-one customer service solution enhanced with generative AI capabilities.
- Freshsales: AI-powered CRM designed to drive revenue and improve overall productivity.
- Freshchat: Provides AI-powered bots and live chat functionalities across various messaging channels.
- Freshmarketer: A multichannel marketing automation platform that utilizes AI for optimized campaign results.
How Sales Teams Use the Tool
Sales teams utilize Freshsales to manage their customer relationships efficiently while leveraging AI technology to enhance productivity. The easy-to-use interface allows teams to track communications, sales pipelines, and customer interactions seamlessly. Additionally, AI features help sales teams identify leads, analyze customer data, and automate routine tasks, freeing up time to focus on closing deals and building stronger relationships with clients.
